# Screenshot

## What is Screenshot?

When data extraction fails, **screenshots are automatically generated** so you can identify the cause. The page status at the time of failure and error codes are provided together, which is a huge help in diagnosing the problem.

<figure><img src="/files/9486f99ce9637aaed5d9c4a7cb5d5a285a44e829" alt=""><figcaption></figcaption></figure>

***

## Screenshot Page Layout

{% columns %}
{% column %}

<figure><img src="/files/6665e73244581ce3b7079ce04cafb257898a6387" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

{% column %} <mark style="color:red;">➊</mark> URL: The website address where extraction was attempted.

<mark style="color:red;">➋</mark> Error details: Displays the error code that occurred.

<mark style="color:red;">➌</mark> Date Time: Indicates when the error occurred.

<mark style="color:red;">➍</mark> Screenshot: A capture of the screen at the time of failure—the most important clue for identifying the cause. In the example screen above, you can see that extraction failed because access to the website was blocked and didn't connect to a normal page.
{% endcolumn %}
{% endcolumns %}

***

## Using Screenshots

{% hint style="success" %}
**How to use screenshots**

Screenshots help you quickly diagnose the cause of extraction failures. When data extraction fails, check the screenshot and take appropriate action right away. Common failure causes and solutions can be found in the help documentation below.

**Reference documentation**: [Solutions by Extraction Failure Message](https://help.listly.io/docs/ko/support/troubleshooting)
{% endhint %}


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