# Support - [Frequently Asked Questions](https://help.listly.io/support/faq.md) - [Payment and Refund Information](https://help.listly.io/support/faq/payment-and-refund-information.md) - [What should I do if a payment failed?](https://help.listly.io/support/faq/payment-and-refund-information/what-should-i-do-if-a-payment-failed.md) - [Can I pay for only one month?](https://help.listly.io/support/faq/payment-and-refund-information/can-i-pay-for-only-one-month.md) - [Can I receive a receipt or invoice after payment?](https://help.listly.io/support/faq/payment-and-refund-information/can-i-receive-a-receipt-or-invoice-after-payment.md) - [How do I delete my saved credit card?](https://help.listly.io/support/faq/payment-and-refund-information/how-do-i-delete-my-saved-credit-card.md) - [I'm getting an unknown error when trying to pay with PayPal from abroad.](https://help.listly.io/support/faq/payment-and-refund-information/im-getting-an-unknown-error-when-trying-to-pay-with-paypal-from-abroad..md) - [If I pay annually, will I be automatically charged when my subscription ends?](https://help.listly.io/support/faq/payment-and-refund-information/if-i-pay-annually-will-i-be-automatically-charged-when-my-subscription-ends.md) - [How do I request a refund?](https://help.listly.io/support/faq/payment-and-refund-information/how-do-i-request-a-refund.md) - [Can I request a refund during an annual subscription?](https://help.listly.io/support/faq/payment-and-refund-information/can-i-request-a-refund-during-an-annual-subscription.md) - [Account/Sign-up/Withdrawal](https://help.listly.io/support/faq/account-sign-up-withdrawal.md) - [My account is blocked. What is the reason?](https://help.listly.io/support/faq/account-sign-up-withdrawal/my-account-is-blocked.-what-is-the-reason.md) - [How do I delete my account?](https://help.listly.io/support/faq/account-sign-up-withdrawal/how-do-i-delete-my-account.md) - [I want to change the Google Spreadsheet account that will be downloaded.](https://help.listly.io/support/faq/account-sign-up-withdrawal/i-want-to-change-the-google-spreadsheet-account-that-will-be-downloaded..md) - [How many devices can I use simultaneously with one Listly account?](https://help.listly.io/support/faq/account-sign-up-withdrawal/how-many-devices-can-i-use-simultaneously-with-one-listly-account.md) - [I forgot my password. What should I do?](https://help.listly.io/support/faq/account-sign-up-withdrawal/i-forgot-my-password.-what-should-i-do.md) - [Can I use Listly without creating an account?](https://help.listly.io/support/faq/account-sign-up-withdrawal/can-i-use-listly-without-creating-an-account.md) - [Subscription Plans](https://help.listly.io/support/faq/subscription-plans.md) - [I subscribed for one year. How do I cancel?](https://help.listly.io/support/faq/subscription-plans/i-subscribed-for-one-year.-how-do-i-cancel.md) - [I’m unsure which plan to choose.](https://help.listly.io/support/faq/subscription-plans/im-unsure-which-plan-to-choose..md) - [What’s the difference between the free plan and paid plans?](https://help.listly.io/support/faq/subscription-plans/whats-the-difference-between-the-free-plan-and-paid-plans.md) - [What's included in the Free plan?](https://help.listly.io/support/faq/subscription-plans/whats-included-in-the-free-plan.md) - [Credits](https://help.listly.io/support/faq/credits.md) - [Can I get a refund for unused credits (URLs)?](https://help.listly.io/support/faq/credits/can-i-get-a-refund-for-unused-credits-urls.md) - [I used up all my credits (advanced URLs). How do I recharge?](https://help.listly.io/support/faq/credits/i-used-up-all-my-credits-advanced-urls-.-how-do-i-recharge.md) - [Listly Data Extraction Units: Basic URL vs Advanced URL](https://help.listly.io/support/faq/credits/basic-and-advanced-urls.md) - [How do the Light Plan's 100 URL credits work?](https://help.listly.io/support/faq/credits/how-do-the-light-plans-100-url-credits-work.md) - [Proxy](https://help.listly.io/support/faq/proxy.md) - [Do I necessarily need a private proxy server?](https://help.listly.io/support/faq/proxy/do-i-necessarily-need-a-private-proxy-server.md) - [Is it possible to purchase a proxy server for a specific country?](https://help.listly.io/support/faq/proxy/is-it-possible-to-purchase-a-proxy-server-for-a-specific-country.md) - [What kind of proxy should I use?](https://help.listly.io/support/faq/proxy/what-kind-of-proxy-should-i-use.md) - [Services & Features](https://help.listly.io/support/faq/services-and-features.md) - [How do I install the extension?](https://help.listly.io/support/faq/services-and-features/how-do-i-install-the-extension.md) - [Can I collect real-time data?](https://help.listly.io/support/faq/services-and-features/can-i-collect-real-time-data.md) - [Data Extraction Errors ​](https://help.listly.io/support/faq/data-extraction-errors.md) - [NoListlyContent error](https://help.listly.io/support/faq/data-extraction-errors/nolistlycontent-error.md) - [ConnectionError message](https://help.listly.io/support/faq/data-extraction-errors/connectionerror-message.md) - [JavascriptException error](https://help.listly.io/support/faq/data-extraction-errors/javascriptexception-error.md) - [Listly Image Downloader](https://help.listly.io/support/faq/listly-image-downloader.md) - [What's different about Listly Image Downloader?](https://help.listly.io/support/faq/listly-image-downloader/whats-different-about-listly-image-downloader.md) - [How should I prepare the Excel file to upload to the Image Downloader?](https://help.listly.io/support/faq/listly-image-downloader/how-should-i-prepare-the-excel-file-to-upload-to-the-image-downloader.md) - [Do I have to upload an Excel file when using the Image Downloader?](https://help.listly.io/support/faq/listly-image-downloader/do-i-have-to-upload-an-excel-file-when-using-the-image-downloader.md) - [What are the differences between the Image Downloader filename options?](https://help.listly.io/support/faq/listly-image-downloader/what-are-the-differences-between-the-image-downloader-filename-options.md) - [I entered a URL but the image did not download.](https://help.listly.io/support/faq/listly-image-downloader/i-entered-a-url-but-the-image-did-not-download..md) - [Fewer image files were downloaded than URLs entered.](https://help.listly.io/support/faq/listly-image-downloader/fewer-image-files-were-downloaded-than-urls-entered..md) - [Solutions by extraction failure message](https://help.listly.io/support/solutions-by-extraction-error-message.md) - [An access blocked message is shown (CAPTCHA, bot detection, permission check, inaccessible, etc.)](https://help.listly.io/support/solutions-by-extraction-error-message/captcha.md) - [An access blocked message is shown](https://help.listly.io/support/solutions-by-extraction-error-message/access-block.md) - [Only a connection failure message is shown](https://help.listly.io/support/solutions-by-extraction-error-message/connection-failure.md) - [A popup window is covering the extraction area](https://help.listly.io/support/solutions-by-extraction-error-message/popup-window.md) - [A login screen is displayed](https://help.listly.io/support/solutions-by-extraction-error-message/login-screen.md) - [Only a blank empty screen is visible](https://help.listly.io/support/solutions-by-extraction-error-message/blank-empty-screen.md) - [Only the main content is not visible](https://help.listly.io/support/solutions-by-extraction-error-message/main-content-not-visible.md) - [\[Group Extraction\] A normal screen with no issues](https://help.listly.io/support/solutions-by-extraction-error-message/group-extraction-normal-screen.md) - [\[Scheduled Extraction\] A normal screen with no issues](https://help.listly.io/support/solutions-by-extraction-error-message/scheduler-normal-screen.md) - [Error Code - TimeOutException, TimeLimitExceeded](https://help.listly.io/support/solutions-by-extraction-error-message/error-code-1.md) - [Error Code - AutoClickError](https://help.listly.io/support/solutions-by-extraction-error-message/error-code-2.md) - [Error Code - ActionScriptError, ScriptError](https://help.listly.io/support/solutions-by-extraction-error-message/error-code-3.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.listly.io/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.