# ConnectionError message

{% hint style="warning" %}
**ConnectionError message** is <mark style="color:red;">When page access fails</mark> It appears. It can occur when the visited server is down or too slow. It can also happen when the IP address of the Listly server is blocked and the website you want to extract data from returns an error.
{% endhint %}

{% hint style="success" %}
**👉 Solutions**\
If the server is down, wait until it is restored and then try the data extraction task again.\
If the IP address of the Listly server is blocked, try bypassing the IP address ([Settings - Proxy](/getting-started/databoard-features/settings-proxy.md)) and extract the data again!

If the same error continues to appear, you will need to purchase and use a private proxy. This is because the Listly public proxy you were using has been blocked by the website you want to extract data from. By using a private proxy, you can increase access IPs and build a smoother extraction environment. To request purchase of a private proxy server, [hello@listly.io](mailto:undefined) please send an email to.
{% endhint %}


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