> For the complete documentation index, see [llms.txt](https://help.listly.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.listly.io/support/troubleshooting-by-error-message/popup-window.md).

# A popup window is covering the extraction area

<figure><img src="/files/7q3kNslXHhFShg3Vdrp5" alt=""><figcaption></figcaption></figure>

On the error screenshot, over the data area of the target page **pop-ups, advertisements, notification windows** or other elements that cover the screen are visible, this may cause the system to not recognize the specified **data area** and an error is likely to have occurred.

#### **✅ How to fix** <a href="#how-to-fix" id="how-to-fix"></a>

* **\[Settings → Action Script]** Add a click command that closes the popup in the feature. *(e.g., enter a click command based on text or class names like ‘Close’, ‘×’, ‘OK’)*

<figure><img src="/files/fSDSWYXRBIvKpQq5JCh3" alt=""><figcaption></figcaption></figure>

*→ The above code is an example and may need to be modified for actual application depending on the site structure.However, for relatively simple actions like ‘**Click a specific element once**’, you can* [*check the CSS Selector value of that button*](https://help.listly.io/~/revisions/0fNj2nxt1SI8ayplcZXm/getting-started/extension-features/css-selector) *and then, ‘**Tell me the JavaScript code to click this element**’ — by entering a question like this into an AI tool (e.g., GPT, Claude, Perplexity, etc.), you can easily generate the necessary script.*&#x200B;

{% hint style="success" %}
**If you have tried the suggested method and still cannot resolve the issue, please contact us at** [**hello@listly.io**](mailto:hello@listly.io)**. We will help diagnose the exact cause and assist with a solution.**
{% endhint %}


---

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