A popup window is covering the extraction area

On the error screenshot, over the data area of the target page pop-ups, advertisements, notification windows or other elements that cover the screen are visible, this may cause the system to not recognize the specified data area and an error is likely to have occurred.

✅ How to fix

• [Settings → Action Script] Add a click command that closes the popup in the feature. (e.g., enter a click command based on text or class names like ‘Close’, ‘×’, ‘OK’)

→ The above code is an example and may need to be modified for actual application depending on the site structure.However, for relatively simple actions like ‘Click a specific element once’, you can check the CSS Selector value of that button and then, ‘Tell me the JavaScript code to click this element’ — by entering a question like this into an AI tool (e.g., GPT, Claude, Perplexity, etc.), you can easily generate the necessary script.​

If you have tried the suggested method and still cannot resolve the issue, please contact us at [email protected]. We will help diagnose the exact cause and assist with a solution.