# How do I request a refund?

Cancellations and refunds are only available if you haven't used Listly services during the billing period. Before requesting a refund, please review these conditions:

* We cannot refund amounts for expired subscription periods. 
* We cannot process refunds for cancellations resulting from user actions or violations. Refunds exclude any transaction fees incurred at the time of payment. 
* If you've used the service even once during a billing period, that month's payment is considered used. If you have remaining months in your subscription, we can refund those unused months. Even if you haven't used the service, if 30 days of your monthly subscription period have passed, that month's payment is considered used. 
* Regardless of promotional pricing, all users who subscribed through promotions follow the same standard deduction rates when refunding. For example, whether you subscribed at the regular price of 90,000 won per month or at a promotional rate of 50,000 won per month, the deduction for used periods will be calculated based on the standard 90,000 won rate. 
* Payments made through the K-Voucher platform (k-voucher.kr) must be refunded through that platform. If you request a refund after the service suspension period available on that platform (8 months as of November 2020), we'll apply the refund criteria above and return only the remaining portion of your actual payment. 
* Government subsidies cannot be refunded to the customer per subsidy laws and management guidelines. We don't process partial cancellations or partial refunds.

{% hint style="info" %}
If you haven't used any Listly credits and would like to request a refund, contact us at <hello@listly.io> with your Listly account information. Processing times vary by card company, but refunds typically take up to 3 business days.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.listly.io/support/faq/payment-and-refund-information/how-do-i-request-a-refund.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.